Returns & Exchanges
Due to the perishable nature of our farm-fresh pecans and peaches, we strive for 100% satisfaction and will replace any item that does not arrive in peak condition. Please contact us within 15 days of receipt regarding any issues with your order to ensure a timely resolution.
Inspect Your Delivery
Upon arrival, please immediately open your package and inspect the quality of your fruit or gourmet treats to ensure everything meets our Southern standards.
Contact Customer Care
If your order is damaged or unsatisfactory, reach out to our team at orders@lanesouthernorchards.com with your order number and a brief description of the issue.
Provide Documentation
To help us improve our shipping process, please take a clear photo of the damaged product and the shipping box to include in your email correspondence.
Resolution Selection
Once reviewed, we will gladly issue a replacement shipment of the same item or provide a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing